Terms & Conditions
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All prices on the website are in Euro and payment will be made in this currency.
Methods Of Payment
We accept the following methods of payments:
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1) Credit/Debit Cards
We accept these credit/debit cards (Visa, Visa Debit, MasterCard, American Express, Discover)
throught PayPal.
2) Bank Transfer
Please ask at your bank for details as some charges may be incurred. If you wish to pay by this method please contact us for our account details.
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3) Instalment Plan
We can offer an interest free payment plan on certain high priced pieces. Please enquire before purchasing.
The price of the order will be firm and remain the same for the agreed payment period. Upon receiving the final instalment payment we will send the order out to you by the agreed shipping method. If you wish to cancel the order at any point during the payment period we agree to refund you.
Please contact us for a instalment plan.
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Cancellation Policy
If you change your mind about your order and you want to cancel then please contact us via phone, email or mail. If payment has not been taken the order will be cancelled immediately. If your order has already been paid for and despatched you can still cancel for a period of 7 days for Germany customers and 28 days for overseas customers. Any items that are to be returned must be in the same condition as when sold.
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Delivery And Returns Policy
All items are sent out on receipt of full payment using the appropriate delivery method. (German Post, DHL, Fed Ex) Please notify us either by email, phone or letter within 48 hours of receipt of the item(s) if there is any problem. We will discuss the problem with you and if item(s) are damaged we will either ask you for photographs of any damage or to return the item(s) to us. If asked to return the item(s) to us, please do so within 14 days. It is imperative they are returned with the original packaging and sent back by the same method that they were despatched to you (i.e. Signed For / Special Delivery etc.). Please retain your proof of posting. We will refund this postage cost to you. Please note: Our overseas customers should NOT return any damaged item(s) to us, but wait for our instructions.
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Please do not return the whole order if only one item is incorrect/damaged. Any damaged item(s) will be replaced as soon as possible. If we cannot replace or re-order the item(s), a refund or credit note will be offered.
Lost parcels – German customers
If your goods don’t arrive within 7 days please contact us.
Lost parcels – Overseas customers
If your goods don’t arrive within 28 days please contact us.
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Credit/Debit Card Transactions
According to mandatory rules and processing specifications we are required to inform our customers that:
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When initiating a debit/credit card transaction customers give permission for their card details to be stored securely by PayPal in order for the Bavarian Beatles Store to process further payments relating to their transaction (i.e. repeat charges for shipping, refunds etc.)
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These card details are stored in an encrypted secure online server through PayPal. The Bavarian Beatles Store do not have access to full customer card details.
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The Bavarian Beatles will obtain confirmation from the customer before further payments are charged to customer accounts.
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Further information about customer information and how we use it can be found in our Privacy Policy.
If you have any queries or concerns please do not hesitate to contact us.